To better manage their business processes, many large and multinational companies have chosen to outsource some of their processes, including operations and support processes, to a qualified service provider, leaving core functions such as corporate governance and strategic management in-house.
Some operational support services that companies outsource to a foreign country, specifically a third world country, include recruiting, marketing, sales, and technical support.
There have been many known benefits that companies have realized by outsourcing operations and support processes to a service provider. Some of the known advantages even make it clear why every company should outsource its operations and technical support to a foreign country.
24/7 customer service
A great advantage that companies have gained by outsourcing their operational support services is the fact that customer service is available to customers who want information and need support regarding a product or service, regardless of time and location.
This is specifically reflected through various call centers that are continually outsourced to foreign countries. Call centers manage queries and inquiries about the products and services offered by their client company.
The low cost of outsourcing services to a third world country has been the main reason why companies outsource. Labor, equipment, and infrastructure are cheap in third world countries, making operating costs much lower.
Most business process outsourcing companies have a team of highly qualified and knowledgeable individuals who have undergone a series of extensive training and basic education that are designed to provide the best technical and operational support services.
Before these people go into production, they are taught about the basic technical services that the client company requires, as well as the culture and language that the client company speaks.